30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
18-Month Warranty for Quality-Related Issues
Requests within country or from outside country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND. Please note: Any provided shipping labels must be used within 20 days of purchase.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Xpreen products is strictly prohibited.
1. What isn’t covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at email@example.com
4. What is a valid proof of purchase?
● An Amazon order number or eBay username for a purchase made through Xpreen
● A dated sales receipt from an authorized Xpreen Reseller that shows a description of the product along with its price
5. What if I don’t have any proof of purchase?
● If you made your purchase through Xpreen, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Xpreen Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
If you have any questions then contact our customer service team at firstname.lastname@example.org