Refund & Exchange
Thank you for visiting our after-sales web page.
Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
All of our Xpreen products come with a hassle-free warranty. Please note this page is for purchases made through our website or our Xpreen store on sites such as Ebay and Amazon. For purchases made through our authorized resellers, please contact them directly.
You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
Feel free to reach out to us here with any need you may have. Even if you’re not making a warranty claim, we’d be happy to answer any of your questions. Thank you in advance for all of the information you are providing; we know your time is valuable.
Warranty Information Tips
Order ID: You can find this in the order history of the account you made the purchase through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product. Model numbers help us identify the precise make and model of your product more accurately than a product name would.
Reason for Request: Enter a short description of the problem here, e.g. "not charging other devices continuously".
You May Have to Provide
Amazon _______ Xpreen store ____________
Email Address: _______________ Contact Name: _____________
Order ID*______________ Product Name*____________________
Product SKU_________________ Exchange*______________________
Reason for request*___________ Series No.: __________________________
Current Address(If applying for a replacement, we will arrange for it to be sent to this address.)
Address: ___________________ Country: _______________________
State/Territor: _________________ City: __________________________
Zip Code: ____________________ Phone Number: __________________
Issue Details: _________________________________________________